Returns and Exchange

Exchange window

You can request an exchange within 7 days of receiving your order. The item should be unworn, unwashed and in its original packaging with tags attached.

What we can exchange

• Stitched items in a different size, subject to stock.
• Items that arrive damaged or different from what you ordered.

What we cannot exchange

• Unstitched fabric that has been cut, stitched or washed.
• Items that have been worn or altered.

How to request an exchange

• Message us on WhatsApp or email with your order number and a photo of the item.
• We will confirm eligibility and share the next steps.
• Send the parcel back in its original packaging. Return shipping for a size exchange is paid by the customer.
• We dispatch your replacement once we receive the item.

Damaged or wrong item

Please tell us within 48 hours of delivery and share clear photos. An unboxing video helps us resolve it faster. We will cover the shipping cost for a replacement.

Refunds

Where a refund is approved, it is sent to the method you paid with within 5 to 7 working days. For cash on delivery orders, we refund by bank transfer or wallet.